# Will dispatchers be replaced by AI? Updated October 2026 Dispatchers score 65 of 100 for AI exposure. The largest share of their task time, 63%, is work AI speeds up while they stay in charge. AI can take over the other 37% outright. - **37%** AI can do it - **63%** AI helps High exposure Higher than 96% of the 923 occupations we scored. ## Task by task We graded 12 tasks, listed here from most to least exposed. AI can do 4 of them today, speeds up 8 and leaves 0 to people. | Task | AI exposure | | --- | --- | | Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information. Records, charges, and inventory logs are routine data entry and upkeep. | 85% AI can do it | | Receive or prepare work orders. Digital intake turns customer requests into structured work orders easily. | 75% AI can do it | | Prepare daily work and run schedules. Scheduling software and AI can build daily work and run schedules. | 70% AI can do it | | Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications. Rules and AI can compute equipment, materials, and staffing from work orders. | 70% AI can do it | | Monitor personnel or equipment locations and utilization to coordinate service and schedules. Telematics and dashboards track locations, but people act on the alerts. | 58% AI helps | [See what AI can take on across a procurement team](https://www.aigentcy.com/ai-for/procurement/) ## How dispatchers compare All occupations (923) Office and administrative support (51) **Dispatchers score 65**, marked by the dark line. Each dot is a score, darker where more occupations share it. The short marks show the averages, 37 for all occupations and 57 for office and administrative support. ## Pay and outlook in the US Median pay $50,340 a year, May 2025 People employed 202,810 in the US, May 2025 Projected change in jobs \-0.7% from 2024 to 2034 ## Skills to build - Run live radio dispatch for field crews - Audit AI-built run schedules in Microsoft Excel - Correct work order records in SAP software - Resolve crew time exceptions in Kronos Workforce Timekeeper - Escalate customer problems to supervisors by phone - Advise crews on weather and road hazards ## Safer roles nearby 5 related occupations with lower scores. - [Transportation supervisors37 out of 100](https://www.aigentcy.com/ai-exposure/transportation-supervisors/) - [Logistics supervisors39 out of 100](https://www.aigentcy.com/ai-exposure/logistics-supervisors/) - [Public safety telecommunicators57 out of 100](https://www.aigentcy.com/ai-exposure/public-safety-telecommunicators/) - [Railroad conductors32 out of 100](https://www.aigentcy.com/ai-exposure/railroad-conductors/) - [Production clerks63 out of 100](https://www.aigentcy.com/ai-exposure/production-clerks/) ## Questions about dispatchers and AI Will AI replace dispatchers? Partly. About 6 in 10 of a dispatcher's working hours go to tasks AI can already do, mostly keeping records and turning customer requests into work orders. Live radio and phone dispatch stays with people because it needs someone to hear, judge, and respond in the moment. Which dispatcher tasks is AI taking over? Record keeping, work order intake, and daily run schedules. Records of charges, inventory, and work performed score 85 on exposure because they are routine data entry. Work orders score 75 because digital intake turns requests into structured forms, and scheduling software already builds run schedules at 70. Which dispatcher tasks stay human? Live problem-solving, radio relay, and territory oversight stay with people. Conferring with customers and supervisors scores 35 on exposure, relaying work orders by two-way radio scores 40, and overseeing communications scores 30. Each needs a person on the call to judge and respond. How do dispatchers stay valuable as AI takes on paperwork? Move toward the calls and the checks. Handle live radio dispatch and customer escalations by phone, since those score lowest for exposure. Audit AI-built schedules in Microsoft Excel, correct work order errors in SAP software, and resolve time exceptions in Kronos Workforce Timekeeper before payroll closes. ## Related jobs - [Maintenance supervisors44 out of 100](https://www.aigentcy.com/ai-exposure/maintenance-supervisors/) - [Logistics managers51 out of 100](https://www.aigentcy.com/ai-exposure/logistics-managers/) - [Administrative supervisors55 out of 100](https://www.aigentcy.com/ai-exposure/administrative-supervisors/) - [Shipping clerks47 out of 100](https://www.aigentcy.com/ai-exposure/shipping-clerks/) ## Next steps for dispatchers - ### Check your job Your job title is a rough guide. Your actual tasks decide your score. Paste your job description or CV and see which of your tasks AI can do. [Check your job](https://www.aigentcy.com/tools/ai-exposure-checker/) [Check your CV](https://www.aigentcy.com/tools/cv-checker/) ### Check which roles in your team AI can take on We map your team's tasks, show what AI can do today and build the automations that pay back first. [Book an AI audit](https://www.aigentcy.com/audit/) ## Related topics - [**Jobs AI can't replace**Cement masons score lowest, at 8.](https://www.aigentcy.com/ai-exposure/jobs-ai-cant-replace/) - [**Jobs most at risk from AI**Proofreaders score highest, at 76.](https://www.aigentcy.com/ai-exposure/jobs-most-exposed-to-ai/) - [**High-paying jobs with low AI exposure**Radiologists earn a median $420,860 and score 46.](https://www.aigentcy.com/ai-exposure/high-paying-jobs-low-ai-exposure/) - [**Entry-level jobs with low AI exposure**Cement masons need little prior training and score 8.](https://www.aigentcy.com/ai-exposure/entry-level-jobs-low-ai-exposure/) - [**Jobs AI speeds up the most**For natural sciences managers, AI speeds up 96% of task time.](https://www.aigentcy.com/ai-exposure/jobs-ai-speeds-up/) - [**AI and jobs in Malta**15 iGaming roles graded task by task.](https://www.aigentcy.com/ai-exposure/malta/) - [**Skills that keep work human**The skills to build in the jobs AI changes least.](https://www.aigentcy.com/ai-exposure/skills/) - [**Jobs A to Z**Every job we publish, by first letter.](https://www.aigentcy.com/ai-exposure/jobs/) - [**AI exposure by industry**Average scores for 22 occupation groups.](https://www.aigentcy.com/ai-exposure/industries/) - [**Write a CV screening software can read**How applicant tracking systems read a CV, and what to change.](https://www.aigentcy.com/ai-exposure/cv-screening-guide/) - [**AI for businesses**The tasks to automate first in each team and industry.](https://www.aigentcy.com/ai-for/) - [**How we score AI exposure**The grading, the weights and every source.](https://www.aigentcy.com/ai-exposure/methodology/) Occupation data from the O\*NET 30.3 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under [CC BY 4.0](https://creativecommons.org/licenses/by/4.0/) and modified by Aigentcy. O\*NET® is a trademark of USDOL/ETA. Wage, employment and projection data from the U.S. Bureau of Labor Statistics. EU occupation names from ESCO, European Commission. AI usage signals from the Anthropic Economic Index (CC BY) and Microsoft Research (CC BY 4.0). [Methodology and sources](https://www.aigentcy.com/ai-exposure/methodology/). Scores © Aigentcy. Quote them with a link to the page.