# Will postal service clerks be replaced by AI? Updated October 2026 Postal service clerks score 38 of 100 for AI exposure. The largest share of their task time, 69%, is work AI speeds up while they stay in charge. The other 31% stays with people. - **69%** AI helps - **31%** Needs a person Moderate exposure Higher than 50% of the 923 occupations we scored. ## Task by task We graded 19 tasks, listed here from most to least exposed. AI can't do any of them end to end yet. It speeds up 13 and leaves 6 to people. | Task | AI exposure | | --- | --- | | Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail. Form content can be prefilled from customer info; clerk confirms. | 65% AI helps | | Answer questions regarding mail regulations and procedures, postage rates, and post office boxes. LLMs can answer rate and regulation questions accurately; clerk verifies. | 60% AI helps | | Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies. Plain language answers on federal rules are well suited to LLMs. | 60% AI helps | | Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation. AI can draft replies and forms; staff still handle referrals. | 55% AI helps | | Provide customers with assistance in filing claims for mail theft, or lost or damaged mail. AI can guide claim forms and deadlines; staff verify evidence. | 55% AI helps | [See what AI can take on across a customer service team](https://www.aigentcy.com/ai-for/customer-service/) ## How postal service clerks compare All occupations (923) Office and administrative support (51) **Postal service clerks score 38**, marked by the dark line. Each dot is a score, darker where more occupations share it. The short marks show the averages, 37 for all occupations and 57 for office and administrative support. ## Pay and outlook in the US Median pay $62,130 a year, May 2025 People employed 73,720 in the US, May 2025 Projected change in jobs \-0.3% from 2024 to 2034 ## Skills to build - Verify AI-prefilled change of address forms before filing - Check mail theft claim evidence against customer records - Cash money orders with in-person ID checks at the window - Operate NCR Advanced Store for postage and money order sales - Track supply orders in Inventory tracking software - Keep DOIS and TACS delivery and time records accurate ## Safer roles nearby 5 related occupations with lower scores. - [Postal service mail carriers26 out of 100](https://www.aigentcy.com/ai-exposure/postal-service-mail-carriers/) - [Mail clerks25 out of 100](https://www.aigentcy.com/ai-exposure/mail-clerks/) - [Mail sorters20 out of 100](https://www.aigentcy.com/ai-exposure/mail-sorters/) - [Couriers35 out of 100](https://www.aigentcy.com/ai-exposure/couriers/) - [Stockers30 out of 100](https://www.aigentcy.com/ai-exposure/stockers/) ## Questions about postal service clerks and AI Will AI replace postal service clerks? Partly. About 3 in 10 working hours of a postal service clerk's job go to tasks AI can already do, mostly completing change of address and claim forms and answering postage rate and regulation questions. Handling parcels, collecting recipient signatures, and cashing money orders stay with people because each one needs a person at the counter. Which postal service clerk tasks will AI take over? Form completion and rule questions go first. Forms for change of address, theft, loss, and special services score 65 on exposure, the highest in this job, because AI can prefill them from customer information while the clerk confirms each entry. Answers on postage rates and mail regulations score 60 because LLMs answer plain language rules accurately, and the clerk verifies them. Which postal service clerk tasks stay with people? Physical handling and in-person cash checks stay with clerks. Obtaining recipient signatures and transporting mail between stations each score 8 on exposure, the lowest in this job, because signature capture needs the recipient present and hauling carts is physical work. Cashing money orders scores 15 because it means handling cash and ID face to face. How can postal service clerks stay valuable with AI? Take on the checking step for AI output. Verify prefilled forms in DOIS and TACS records before filing, and learn claim deadlines and evidence rules so you can confirm AI guidance on mail theft claims. Keep supply orders and budget figures accurate in Inventory tracking software and Budgeting software, since AI drafts orders and a clerk signs off. Keep signature capture and cash handling fast and accurate at the counter. ## Related jobs - [Shipping clerks47 out of 100](https://www.aigentcy.com/ai-exposure/shipping-clerks/) - [Order clerks68 out of 100](https://www.aigentcy.com/ai-exposure/order-clerks/) - [Freight agents49 out of 100](https://www.aigentcy.com/ai-exposure/freight-agents/) - [Office clerks60 out of 100](https://www.aigentcy.com/ai-exposure/office-clerks/) ## Next steps for postal service clerks - ### Check your job Your job title is a rough guide. Your actual tasks decide your score. Paste your job description or CV and see which of your tasks AI can do. [Check your job](https://www.aigentcy.com/tools/ai-exposure-checker/) [Check your CV](https://www.aigentcy.com/tools/cv-checker/) ### Check which roles in your team AI can take on We map your team's tasks, show what AI can do today and build the automations that pay back first. [Book an AI audit](https://www.aigentcy.com/audit/) ## Related topics - [**Jobs AI can't replace**Cement masons score lowest, at 8.](https://www.aigentcy.com/ai-exposure/jobs-ai-cant-replace/) - [**Jobs most at risk from AI**Proofreaders score highest, at 76.](https://www.aigentcy.com/ai-exposure/jobs-most-exposed-to-ai/) - [**High-paying jobs with low AI exposure**Radiologists earn a median $420,860 and score 46.](https://www.aigentcy.com/ai-exposure/high-paying-jobs-low-ai-exposure/) - [**Entry-level jobs with low AI exposure**Cement masons need little prior training and score 8.](https://www.aigentcy.com/ai-exposure/entry-level-jobs-low-ai-exposure/) - [**Jobs AI speeds up the most**For natural sciences managers, AI speeds up 96% of task time.](https://www.aigentcy.com/ai-exposure/jobs-ai-speeds-up/) - [**AI and jobs in Malta**15 iGaming roles graded task by task.](https://www.aigentcy.com/ai-exposure/malta/) - [**Skills that keep work human**The skills to build in the jobs AI changes least.](https://www.aigentcy.com/ai-exposure/skills/) - [**Jobs A to Z**Every job we publish, by first letter.](https://www.aigentcy.com/ai-exposure/jobs/) - [**AI exposure by industry**Average scores for 22 occupation groups.](https://www.aigentcy.com/ai-exposure/industries/) - [**Write a CV screening software can read**How applicant tracking systems read a CV, and what to change.](https://www.aigentcy.com/ai-exposure/cv-screening-guide/) - [**AI for businesses**The tasks to automate first in each team and industry.](https://www.aigentcy.com/ai-for/) - [**How we score AI exposure**The grading, the weights and every source.](https://www.aigentcy.com/ai-exposure/methodology/) Occupation data from the O\*NET 30.3 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under [CC BY 4.0](https://creativecommons.org/licenses/by/4.0/) and modified by Aigentcy. O\*NET® is a trademark of USDOL/ETA. Wage, employment and projection data from the U.S. Bureau of Labor Statistics. EU occupation names from ESCO, European Commission. AI usage signals from the Anthropic Economic Index (CC BY) and Microsoft Research (CC BY 4.0). [Methodology and sources](https://www.aigentcy.com/ai-exposure/methodology/). Scores © Aigentcy. Quote them with a link to the page.