# Will AI replace company secretary? Updated October 2026 Receptionists score 62 of 100 for AI exposure. AI can already do 51% of their task time. Another 27% gets faster with AI, and 22% still needs a person. - **51%** AI can do it - **27%** AI helps - **22%** Needs a person High exposure Higher than 93% of the 923 occupations we scored. ## Task by task We graded 18 tasks, listed here from most to least exposed. AI can do 10 of them today, speeds up 5 and leaves 3 to people. | Task | AI exposure | | --- | --- | | Schedule appointments and maintain and update appointment calendars. Scheduling bots handle booking and calendar updates routinely. | 75% AI can do it | | Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents. Proofreading, transcription and invoice processing are highly automatable. | 75% AI can do it | | Process and prepare memos, correspondence, travel vouchers, or other documents. Drafting memos and processing vouchers is routine document work. | 75% AI can do it | | Transmit information or documents to customers, using computer, mail, or facsimile machine. Emailing and sending documents digitally is routine and easily automated. | 70% AI can do it | | Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided. Chatbots answer location, staff and service questions from knowledge bases. | 70% AI can do it | [See what AI can take on across a customer service team](https://www.aigentcy.com/ai-for/customer-service/) ## How receptionists compare All occupations (923) Office and administrative support (51) **Receptionists score 62**, marked by the dark line. Each dot is a score, darker where more occupations share it. The short marks show the averages, 37 for all occupations and 57 for office and administrative support. ## Pay and outlook in the US Median pay $38,010 a year, May 2025 People employed 910,180 in the US, May 2025 Projected change in jobs \-1.7% from 2024 to 2034 ## Skills to build - Greet visitors in person and escort them to departments - Run appointment calendars and rules in Microsoft Outlook - Take card and cash payments at the front desk - Resolve sensitive visitor complaints face to face - Sort and route physical mail and courier deliveries ## Safer roles nearby 5 related occupations with lower scores. - [Office clerks60 out of 100](https://www.aigentcy.com/ai-exposure/office-clerks/) - [Switchboard operators58 out of 100](https://www.aigentcy.com/ai-exposure/switchboard-operators/) - [Interviewers61 out of 100](https://www.aigentcy.com/ai-exposure/interviewers/) - [Rental clerks57 out of 100](https://www.aigentcy.com/ai-exposure/rental-clerks/) - [Patient representatives49 out of 100](https://www.aigentcy.com/ai-exposure/patient-representatives/) ## Questions about receptionists and AI Will company secretary be replaced by AI? Partly. About 5 in 10 working hours go to tasks AI can already do, mostly appointment scheduling and document processing in Microsoft Outlook and Word. Greeting visitors, taking payment and sorting physical mail stay with people because they need a person at the desk. Which receptionist tasks is AI taking over? Scheduling and document work lead the list. Scheduling appointments and updating calendars scores 75 on exposure, because booking bots handle slots without staff. Processing memos, correspondence and travel vouchers also scores 75, since routine documents follow repeatable steps. Answering location and staff questions from a knowledge base scores 70. Which receptionist tasks stay human? Physical presence tasks stay human. Lobby upkeep scores 2 on exposure, and greeting visitors and escorting them scores 15, since both need someone on site. Taking payment in person scores 22 because cash and card handling needs hands on the transaction. Tasks that stay human make up 22 percent of task weight. How can receptionists stay valuable at work? Build the in-person work that scores lowest on exposure, including greeting, escorting and handling payments at the desk. Learn to configure Microsoft Dynamics visitor records and Outlook calendar rules, so you set up the systems that handle booking. Get good at face to face complaint handling, which scores 40 and needs human judgement. ## Related jobs - [Medical secretaries65 out of 100](https://www.aigentcy.com/ai-exposure/medical-secretaries/) - [Customer service representatives74 out of 100](https://www.aigentcy.com/ai-exposure/customer-service-representatives/) - [Secretaries66 out of 100](https://www.aigentcy.com/ai-exposure/secretaries/) - [Executive assistants65 out of 100](https://www.aigentcy.com/ai-exposure/executive-assistants/) ## Next steps for receptionists - ### Check your job Your job title is a rough guide. Your actual tasks decide your score. Paste your job description or CV and see which of your tasks AI can do. [Check your job](https://www.aigentcy.com/tools/ai-exposure-checker/) [Check your CV](https://www.aigentcy.com/tools/cv-checker/) ### Check which roles in your team AI can take on We map your team's tasks, show what AI can do today and build the automations that pay back first. [Book an AI audit](https://www.aigentcy.com/audit/) ## Related topics - [**Jobs AI can't replace**Cement masons score lowest, at 8.](https://www.aigentcy.com/ai-exposure/jobs-ai-cant-replace/) - [**Jobs most at risk from AI**Proofreaders score highest, at 76.](https://www.aigentcy.com/ai-exposure/jobs-most-exposed-to-ai/) - [**High-paying jobs with low AI exposure**Radiologists earn a median $420,860 and score 46.](https://www.aigentcy.com/ai-exposure/high-paying-jobs-low-ai-exposure/) - [**Entry-level jobs with low AI exposure**Cement masons need little prior training and score 8.](https://www.aigentcy.com/ai-exposure/entry-level-jobs-low-ai-exposure/) - [**Jobs AI speeds up the most**For natural sciences managers, AI speeds up 96% of task time.](https://www.aigentcy.com/ai-exposure/jobs-ai-speeds-up/) - [**AI and jobs in Malta**15 iGaming roles graded task by task.](https://www.aigentcy.com/ai-exposure/malta/) - [**Skills that keep work human**The skills to build in the jobs AI changes least.](https://www.aigentcy.com/ai-exposure/skills/) - [**Jobs A to Z**Every job we publish, by first letter.](https://www.aigentcy.com/ai-exposure/jobs/) - [**AI exposure by industry**Average scores for 22 occupation groups.](https://www.aigentcy.com/ai-exposure/industries/) - [**Write a CV screening software can read**How applicant tracking systems read a CV, and what to change.](https://www.aigentcy.com/ai-exposure/cv-screening-guide/) - [**AI for businesses**The tasks to automate first in each team and industry.](https://www.aigentcy.com/ai-for/) - [**How we score AI exposure**The grading, the weights and every source.](https://www.aigentcy.com/ai-exposure/methodology/) Occupation data from the O\*NET 30.3 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under [CC BY 4.0](https://creativecommons.org/licenses/by/4.0/) and modified by Aigentcy. O\*NET® is a trademark of USDOL/ETA. Wage, employment and projection data from the U.S. Bureau of Labor Statistics. EU occupation names from ESCO, European Commission. AI usage signals from the Anthropic Economic Index (CC BY) and Microsoft Research (CC BY 4.0). [Methodology and sources](https://www.aigentcy.com/ai-exposure/methodology/). Scores © Aigentcy. Quote them with a link to the page.