# Will reservation agents be replaced by AI? Updated October 2026 Reservation agents score 60 of 100 for AI exposure. AI can already do 54% of their task time. Another 26% gets faster with AI, and 20% still needs a person. - **54%** AI can do it - **26%** AI helps - **20%** Needs a person High exposure Higher than 91% of the 923 occupations we scored. ## Task by task We graded 21 tasks, listed here from most to least exposed. AI can do 11 of them today, speeds up 6 and leaves 4 to people. | Task | AI exposure | | --- | --- | | Maintain computerized inventories of available passenger space and provide information on space reserved or available. Inventory tracking is a core function of reservation software. | 75% AI can do it | | Determine whether space is available on travel dates requested by customers, assigning requested spaces when available. Seat availability checks and assignments are routine system queries. | 70% AI can do it | | Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries. Tickets, insurance and itineraries are generated documents from booking systems. | 70% AI can do it | | Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies. Schedule and policy questions suit chat assistants well. | 70% AI can do it | | Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers. Booking through computer systems is routine digital work. | 70% AI can do it | [See what AI can take on across a customer service team](https://www.aigentcy.com/ai-for/customer-service/) ## How reservation agents compare All occupations (923) Office and administrative support (51) **Reservation agents score 60**, marked by the dark line. Each dot is a score, darker where more occupations share it. The short marks show the averages, 37 for all occupations and 57 for office and administrative support. ## Pay and outlook in the US Median pay $44,390 a year, May 2025 People employed 118,710 in the US, May 2025 Projected change in jobs +2.5% from 2024 to 2034 ## Skills to build - Resolve overbooked flights and rebook passengers in reservation software - Build group tour manifests and rooming lists in Microsoft Excel - Conduct live needs interviews to set traveler preferences - Check passenger ID and travel documents at the ticket counter - Coordinate special assistance requests with airline and rail staff - Write itinerary cover notes and insurance details in Microsoft Word ## Safer roles nearby 5 related occupations with lower scores. - [Flight attendants30 out of 100](https://www.aigentcy.com/ai-exposure/flight-attendants/) - [Passenger attendants35 out of 100](https://www.aigentcy.com/ai-exposure/passenger-attendants/) - [Bellhops33 out of 100](https://www.aigentcy.com/ai-exposure/bellhops/) - [Rental clerks57 out of 100](https://www.aigentcy.com/ai-exposure/rental-clerks/) - [Hotel desk clerks54 out of 100](https://www.aigentcy.com/ai-exposure/hotel-desk-clerks/) ## Questions about reservation agents and AI Will AI replace reservation agents? Partly. About 5 in 10 working hours go to tasks AI can already do, mostly tracking passenger space inventory and checking seat availability on requested dates. Baggage checks, boarding help and in-person guidance stay with agents because they need a person present. Which reservation agent tasks is AI taking over? Three tasks score highest on exposure. Maintaining computerized inventories of available passenger space scores 75, and checking seat availability and assigning seats scores 70. Issuing tickets, travel insurance and itineraries also scores 70 because booking systems generate those documents. Which reservation agent tasks stay human? Physical work stays with agents. Checking baggage and directing passengers to a gate scores 8 because bags must be inspected in person. Boarding help for passengers with special needs scores 5 because it requires physical assistance and personal care. How can reservation agents stay valuable? Focus on the work AI handles poorly. Lead live needs interviews with travelers, where AI only pre-fills preferences and the task scores 40. Resolve overbooked flights and fare exceptions in the reservation system. Build group tour manifests in Microsoft Excel and contact group members directly. ## Related jobs - [Travel agents68 out of 100](https://www.aigentcy.com/ai-exposure/travel-agents/) - [Bus drivers28 out of 100](https://www.aigentcy.com/ai-exposure/bus-drivers/) - [Dispatchers65 out of 100](https://www.aigentcy.com/ai-exposure/dispatchers/) - [Freight agents49 out of 100](https://www.aigentcy.com/ai-exposure/freight-agents/) ## Next steps for reservation agents - ### Check your job Your job title is a rough guide. Your actual tasks decide your score. Paste your job description or CV and see which of your tasks AI can do. [Check your job](https://www.aigentcy.com/tools/ai-exposure-checker/) [Check your CV](https://www.aigentcy.com/tools/cv-checker/) ### Check which roles in your team AI can take on We map your team's tasks, show what AI can do today and build the automations that pay back first. [Book an AI audit](https://www.aigentcy.com/audit/) ## Related topics - [**Jobs AI can't replace**Cement masons score lowest, at 8.](https://www.aigentcy.com/ai-exposure/jobs-ai-cant-replace/) - [**Jobs most at risk from AI**Proofreaders score highest, at 76.](https://www.aigentcy.com/ai-exposure/jobs-most-exposed-to-ai/) - [**High-paying jobs with low AI exposure**Radiologists earn a median $420,860 and score 46.](https://www.aigentcy.com/ai-exposure/high-paying-jobs-low-ai-exposure/) - [**Entry-level jobs with low AI exposure**Cement masons need little prior training and score 8.](https://www.aigentcy.com/ai-exposure/entry-level-jobs-low-ai-exposure/) - [**Jobs AI speeds up the most**For natural sciences managers, AI speeds up 96% of task time.](https://www.aigentcy.com/ai-exposure/jobs-ai-speeds-up/) - [**AI and jobs in Malta**15 iGaming roles graded task by task.](https://www.aigentcy.com/ai-exposure/malta/) - [**Skills that keep work human**The skills to build in the jobs AI changes least.](https://www.aigentcy.com/ai-exposure/skills/) - [**Jobs A to Z**Every job we publish, by first letter.](https://www.aigentcy.com/ai-exposure/jobs/) - [**AI exposure by industry**Average scores for 22 occupation groups.](https://www.aigentcy.com/ai-exposure/industries/) - [**Write a CV screening software can read**How applicant tracking systems read a CV, and what to change.](https://www.aigentcy.com/ai-exposure/cv-screening-guide/) - [**AI for businesses**The tasks to automate first in each team and industry.](https://www.aigentcy.com/ai-for/) - [**How we score AI exposure**The grading, the weights and every source.](https://www.aigentcy.com/ai-exposure/methodology/) Occupation data from the O\*NET 30.3 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under [CC BY 4.0](https://creativecommons.org/licenses/by/4.0/) and modified by Aigentcy. O\*NET® is a trademark of USDOL/ETA. Wage, employment and projection data from the U.S. Bureau of Labor Statistics. EU occupation names from ESCO, European Commission. AI usage signals from the Anthropic Economic Index (CC BY) and Microsoft Research (CC BY 4.0). [Methodology and sources](https://www.aigentcy.com/ai-exposure/methodology/). Scores © Aigentcy. Quote them with a link to the page.