# Will AI replace sales reps? Updated October 2026 Sales representatives of services score 66 of 100 for AI exposure. AI can already do 53% of their task time. Another 40% gets faster with AI, and 7% still needs a person. - **53%** AI can do it - **40%** AI helps - **7%** Needs a person High exposure Higher than 97% of the 923 occupations we scored. ## Task by task We graded 15 tasks, listed here from most to least exposed. AI can do 8 of them today, speeds up 6 and leaves 1 to people. | Task | AI exposure | | --- | --- | | Maintain customer records using automated systems. CRM record keeping is routine data entry for automated systems. | 82% AI can do it | | Compute and compare costs of services. Cost calculations and comparisons are simple for software and AI. | 78% AI can do it | | Create forms or agreements to complete sales. Agreements and forms generate from templates with minimal review. | 72% AI can do it | | Answer customers' questions about services, prices, availability, or credit terms. Chat assistants answer routine service, price, and availability questions. | 70% AI can do it | | Develop sales presentations or proposals to explain service specifications. AI drafts proposals and decks well; rep tailors and reviews. | 62% AI can do it | [See what AI can take on across a sales team](https://www.aigentcy.com/ai-for/sales/) ## How sales representatives of services compare All occupations (923) Sales and related (22) **Sales representatives of services score 66**, marked by the dark line. Each dot is a score, darker where more occupations share it. The short marks show the averages, 37 for all occupations and 54 for sales and related. ## Pay and outlook in the US Median pay $69,990 a year, May 2025 People employed 1.3 million in the US, May 2025 Projected change in jobs +2.7% from 2024 to 2034 ## Skills to build - Run pipeline forecasts and win-rate reviews in Salesforce software - Hold live price and contract negotiations with buyers - Scope service specifications with clients before drafting proposals - Recommend service features from direct customer needs analysis - Resolve post-sale client problems and escalations in person or by phone - Read industry regulation changes and attend trade meetings in person ## Safer roles nearby 5 related occupations with lower scores. - [Sales managers45 out of 100](https://www.aigentcy.com/ai-exposure/sales-managers/) - [Advertising sales agents61 out of 100](https://www.aigentcy.com/ai-exposure/advertising-sales-agents/) - [Technical sales representatives60 out of 100](https://www.aigentcy.com/ai-exposure/technical-sales-representatives/) - [Sales representatives63 out of 100](https://www.aigentcy.com/ai-exposure/sales-representatives/) - [Marketing managers55 out of 100](https://www.aigentcy.com/ai-exposure/marketing-managers/) ## Questions about sales representatives of services and AI Will sales reps be replaced by AI? Partly. About 5 in 10 working hours go to tasks AI can already do, mostly maintaining customer records in automated systems and computing and comparing service costs. Negotiating terms, recommending features to a specific buyer, and solving live client problems stay with people because they depend on judgment and trust built in conversation. Which tasks of sales representatives of services is AI taking over? Record keeping, cost comparison, and agreement drafting are the most exposed. Maintaining customer records scores 82 on exposure and is routine data entry for automated systems. Creating forms and agreements scores 72 because templates generate them with minimal review, so the rep mainly checks the output. Which tasks of sales representatives of services is AI taking over? Record keeping, cost comparison, and agreement drafting are the most exposed tasks. Maintaining customer records scores 82 on exposure because it is routine data entry for automated systems. Creating forms and agreements scores 72 because templates produce them with minimal review, so the rep mainly checks the output. How can sales representatives of services stay valuable as AI takes on more work? Move your time toward negotiation, in-person client meetings, and post-sale problem solving. Use Salesforce or HubSpot to automate record updates, then spend the freed hours on live calls. Build expertise in your service's regulations and vendor limits so you can recommend features with confidence. ## Related jobs - [Customer service representatives74 out of 100](https://www.aigentcy.com/ai-exposure/customer-service-representatives/) - [Telemarketers76 out of 100](https://www.aigentcy.com/ai-exposure/telemarketers/) - [Insurance agents57 out of 100](https://www.aigentcy.com/ai-exposure/insurance-sales-agents/) - [Product demonstrators42 out of 100](https://www.aigentcy.com/ai-exposure/product-demonstrators/) ## Next steps for sales representatives of services - ### Check your job Your job title is a rough guide. Your actual tasks decide your score. Paste your job description or CV and see which of your tasks AI can do. [Check your job](https://www.aigentcy.com/tools/ai-exposure-checker/) [Check your CV](https://www.aigentcy.com/tools/cv-checker/) - ### Flotta for content and SEO Flotta is our SEO and content platform. AI does the research, drafting and publishing steps, and an editor approves what goes live. [See Flotta](https://www.flotta.ai/) ### Check which roles in your team AI can take on We map your team's tasks, show what AI can do today and build the automations that pay back first. [Book an AI audit](https://www.aigentcy.com/audit/) ## Related topics - [**Jobs AI can't replace**Cement masons score lowest, at 8.](https://www.aigentcy.com/ai-exposure/jobs-ai-cant-replace/) - [**Jobs most at risk from AI**Proofreaders score highest, at 76.](https://www.aigentcy.com/ai-exposure/jobs-most-exposed-to-ai/) - [**High-paying jobs with low AI exposure**Radiologists earn a median $420,860 and score 46.](https://www.aigentcy.com/ai-exposure/high-paying-jobs-low-ai-exposure/) - [**Entry-level jobs with low AI exposure**Cement masons need little prior training and score 8.](https://www.aigentcy.com/ai-exposure/entry-level-jobs-low-ai-exposure/) - [**Jobs AI speeds up the most**For natural sciences managers, AI speeds up 96% of task time.](https://www.aigentcy.com/ai-exposure/jobs-ai-speeds-up/) - [**AI and jobs in Malta**15 iGaming roles graded task by task.](https://www.aigentcy.com/ai-exposure/malta/) - [**Skills that keep work human**The skills to build in the jobs AI changes least.](https://www.aigentcy.com/ai-exposure/skills/) - [**Jobs A to Z**Every job we publish, by first letter.](https://www.aigentcy.com/ai-exposure/jobs/) - [**AI exposure by industry**Average scores for 22 occupation groups.](https://www.aigentcy.com/ai-exposure/industries/) - [**Write a CV screening software can read**How applicant tracking systems read a CV, and what to change.](https://www.aigentcy.com/ai-exposure/cv-screening-guide/) - [**AI for businesses**The tasks to automate first in each team and industry.](https://www.aigentcy.com/ai-for/) - [**How we score AI exposure**The grading, the weights and every source.](https://www.aigentcy.com/ai-exposure/methodology/) Occupation data from the O\*NET 30.3 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under [CC BY 4.0](https://creativecommons.org/licenses/by/4.0/) and modified by Aigentcy. O\*NET® is a trademark of USDOL/ETA. Wage, employment and projection data from the U.S. Bureau of Labor Statistics. EU occupation names from ESCO, European Commission. AI usage signals from the Anthropic Economic Index (CC BY) and Microsoft Research (CC BY 4.0). [Methodology and sources](https://www.aigentcy.com/ai-exposure/methodology/). Scores © Aigentcy. Quote them with a link to the page.