# Process automation Connecting existing systems, preparing work for review and handling exceptions. Process automation 6 September 2026 13 min read ## [AI content quality at volume: expertise in, drafts out](https://www.aigentcy.com/blog/ai-generated-content-quality/) A cheap draft can be expensive to approve. Put the expertise in before the machine writes, let deterministic checks and a critic reject what fails, and measure cost per approved article. [Read the guide](https://www.aigentcy.com/blog/ai-generated-content-quality/) **Expertise in, drafts out** The expert's work is finished before the machine writes. The checks and the critic run before any person reads, and the person's decision comes last and is recorded. Process automation 31 August 2026 13 min read ## [Technical SEO and AI search optimization: turn visibility into qualified demand](https://www.aigentcy.com/blog/technical-seo-and-ai-search/) Fix the crawl and index faults first, write pages that people and AI assistants can read, cover the searches your main site was never built for, and judge the work by qualified enquiries. [Read the guide](https://www.aigentcy.com/blog/technical-seo-and-ai-search/) **From a search to a qualified enquiry** The count shrinks at each step, so each step needs its own number and its own owner. The figures are the article's worked example, not a result. Process automation 28 July 2026 12 min read ## [Native AI assistants for business software: guide first, then act](https://www.aigentcy.com/blog/native-ai-assistants-for-business-software/) An assistant inside the software people already use can show where a setting lives, prepare the change and apply it after confirmation. Measure the work finished, not the messages exchanged. [Read the guide](https://www.aigentcy.com/blog/native-ai-assistants-for-business-software/) **The assistant works beside the record** It sees the page the person has open, proposes a change with before and after, and the application checks the role and writes only after apply. Process automation 7 July 2026 11 min read ## [Multi-brand service desk automation: one desk for several customers](https://www.aigentcy.com/blog/multi-brand-service-desk-automation/) Service desk tools assume one company. When one team serves several brands, the gaps show up as leaked context, missed SLAs and duplicate work. Here is how to close them, and what AI makes routine. [Read the guide](https://www.aigentcy.com/blog/multi-brand-service-desk-automation/) **Where the walls stop** The walls between brands run through the portal, search and notifications. They stop at the queue, because the saving of a shared desk comes from sharing the people and the process. Process automation 16 June 2026 13 min read ## [Automated resolution rate: measuring support AI by outcomes](https://www.aigentcy.com/blog/support-ai-resolution-metrics/) A bot can answer more conversations while your agents get harder work. Measure verified resolution, safe escalation, repeat contact and the cost per resolved case before you trust the headline rate. [Read the guide](https://www.aigentcy.com/blog/support-ai-resolution-metrics/) **Two rates from the same month** The blended rate counts contained conversations, where the customer stopped asking, together with verified ones. The invoice counts verified only, so the dashboard can show double the billed rate.