# Automate the work between your systems. Connect the inboxes, spreadsheets and business tools your team works between. We build automations that prepare the work, handle routine steps and bring exceptions back to a person. [Discuss your project](https://www.aigentcy.com/contact/) 1. Work arrives 2. Rules and review 3. Systems updated ## Less copying and chasing. More work completed. Start with a process your team repeats, not a model you want to use. We work through the handoffs, decide what can run on rules and test where AI is useful. ### Find the steps worth automating Process mapping makes the handoffs visible: where information arrives, who copies it, who checks it and where it goes next. We agree what to measure before building, from time spent per task to rework and exceptions. ### Connect the process, including approvals Document processing extracts the information a workflow needs. Rules, RPA and AI agents connect it to your ERP, CRM and other tools. Approval steps keep decisions such as sending a reply or placing an order with the right person. ### Keep it working when something changes A missing field or unavailable system needs a defined response. We build exception handling, logs and a route back to the team, then measure the workflow against the agreed baseline and improve it as the process changes. ### What you have at handover A working integration with an owner, exception handling, logs and an agreed way to measure its value. ## Where this shows up in the work - Capture and qualify enquiries in your CRM - Triage support tickets and draft replies for review - Schedule HR reports and approval reminders - Match purchase orders, deliveries and invoices ### From a new ticket to a reply ready for review Incoming tickets are categorised and routed, with suggested replies drawn from the team's help documents. Agents review and send. The support workflow prepares the work. The agent decides what reaches the customer. [Read the case study : Support triage with replies ready for review](https://www.aigentcy.com/case-studies/customer-support-automation/) ## When this is a good fit You have a repeated process, access to the underlying systems and someone who can approve how it should work. ## Before you build If a built-in feature or a simple rule solves the problem, use it. Custom automation earns its place when the workflow crosses systems or needs to interpret documents and messages. ## Which AI system or workflow needs attention? Tell us what it needs to do, which systems it touches and what is holding it back. We'll work through the implementation with you. [Discuss your AI project](https://www.aigentcy.com/contact/)