Will coat check attendants be replaced by AI?
Updated
Coat check attendants score 27 of 100 for AI exposure. 55% of their task time still needs a person. AI can do 6% today and speed up another 39%.
- 6% AI can do it
- 39% AI helps
- 55% Needs a person
Low exposure
Lower than 67% of the 923 occupations we scored.
Task by task
We graded 23 tasks, listed here from most to least exposed. AI can do 1 of them today, speeds up 8 and leaves 14 to people.
| Task | AI exposure |
|---|---|
| Answer customer inquiries or explain cost, availability, policies, and procedures of facilities. Chatbots can answer questions on costs, hours, availability and policies. | 75% AI can do it |
| Maintain inventories of clothing or uniforms, accessories, equipment, or linens. Inventory records can be automated, but physical counts still need staff. | 50% AI helps |
| Check supplies to ensure adequate availability, and order new supplies when necessary. Software can track stock and draft orders, but counting is physical. | 45% AI helps |
| Report and document safety hazards, potentially hazardous conditions, and unsafe practices and procedures. AI can draft hazard reports from notes and photos, but staff inspect conditions. | 45% AI helps |
| Refer guest problems or complaints to supervisors. AI can log and route complaints to supervisors, but staff handle the conversation. | 40% AI helps |
| Provide or arrange for services such as clothes pressing, cleaning, or repair. Booking outside cleaning or repair services can be AI-assisted, but service is physical. | 40% AI helps |
| Maintain a lost-and-found collection. Software can log lost items and match claims, but items are physically handled. | 35% AI helps |
| Assign dressing room facilities, locker space, or clothing containers to patrons of athletic or bathing establishments. Booking software can assign lockers, but staff handle the in-person assignment. | 30% AI helps |
| Procure beverages, food, and other items as requested. Online ordering can be AI-assisted, but fetching items is physical. | 30% AI helps |
| Operate controls that regulate temperatures or room environments. Room controls are mostly automated already, with little AI role for staff. | 18% Needs a person |
Show the other 13 tasks
| Task | AI exposure |
|---|---|
| Monitor patrons' facility use to ensure that rules and regulations are followed, and safety and order are maintained. Live monitoring of patrons and enforcing rules needs a person present. | 12% Needs a person |
| Store personal possessions for patrons, issue claim checks for articles stored, and return articles on receipt of checks. Physical custody of belongings, with claim checks, needs a person. | 12% Needs a person |
| Issue gym clothes, uniforms, towels, athletic equipment, and special athletic apparel. Handing out gear and towels is physical, though records can be digitized. | 10% Needs a person |
| Provide towels and sheets to clients in public baths, steam rooms, and restrooms. Handing out towels and sheets to people is physical work. | 8% Needs a person |
| Stencil identifying information on equipment. Stenciling equipment is manual physical marking work. | 8% Needs a person |
| Collect soiled linen or clothing for laundering. Collecting soiled linen is physical handling of items. | 5% Needs a person |
| Attend to needs of athletic teams in clubhouses. Attending to athletic teams in clubhouses is in-person physical service. | 5% Needs a person |
| Operate washing machines and dryers to clean soiled apparel and towels. Loading and running laundry machines is hands-on physical work. | 4% Needs a person |
| Clean facilities such as floors or locker rooms. Cleaning floors and locker rooms is hands-on physical labor. | 3% Needs a person |
| Clean and polish footwear, using brushes, sponges, cleaning fluid, polishes, waxes, liquid or sole dressing, and daubers. Cleaning and polishing shoes is manual physical work. | 3% Needs a person |
| Activate emergency action plans and administer first aid, as necessary. First aid and emergency response require physical presence and hands-on care. | 3% Needs a person |
| Provide assistance to patrons by performing duties such as opening doors or carrying bags. Opening doors and carrying bags is purely physical assistance. | 3% Needs a person |
| Set up various apparatus or athletic equipment. Setting up athletic apparatus is hands-on physical work. | 3% Needs a person |
How coat check attendants compare
All occupations (923)
Personal care and service (31)
Pay and outlook in the US
- Median pay
- $36,300 a year, May 2025
- People employed
- 15,560 in the US, May 2025
- Projected change in jobs
- +6.4% from 2024 to 2034
Skills to build
- Run physical stock counts and reconcile them in Microsoft Excel
- Log item check-ins and returns in IntelliTrack DMS Check In-Out
- Manage equipment issue records in SportSoft Equipment Manager
- Write hazard reports after on-site inspection in Microsoft Word
- Handle guest complaints face to face before escalating to supervisors
- Hold a current first aid and CPR certification for emergencies
Safer roles nearby
5 related occupations with lower scores.
Questions about coat check attendants and AI
Will AI replace coat check attendants?
Partly. About 2 in 10 working hours go to tasks AI can already do, mostly answering customer questions about policies and keeping inventory records. Physical counts, guest handling, cleaning, and first aid stay with people because they need a person on site.
Which tasks is AI taking over for coat check attendants?
Answering customer inquiries about facility costs, hours, and policies is the most exposed task, with an exposure score of 75. Chatbots can handle these questions, and inventory software can track stock and draft supply orders, so attendants spend less time on paperwork and routine answers.
Which tasks stay human for coat check attendants?
Cleaning locker rooms, polishing footwear, and giving first aid each score 3 on exposure, the lowest in the job. These tasks need hands-on physical work with patrons in the room, so AI has very little to take over.
How do coat check attendants stay valuable?
Run physical stock counts and keep check-in records accurate in IntelliTrack DMS Check In-Out. Handle guest complaints in person before sending them to supervisors. These steps keep the attendant on tasks that need a person, while software handles the logging.
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