Will interviewers be replaced by AI?
Updated
Interviewers score 61 of 100 for AI exposure. The largest share of their task time, 58%, is work AI speeds up while they stay in charge. AI can take over 29% outright, and 13% stays with people.
- 29% AI can do it
- 58% AI helps
- 13% Needs a person
High exposure
Higher than 93% of the 923 occupations we scored.
Task by task
We graded 16 tasks, listed here from most to least exposed. AI can do 4 of them today, speeds up 10 and leaves 2 to people.
| Task | AI exposure |
|---|---|
| Compile, record, and code results or data from interview or survey, using computer or specified form. Coding and recording responses is highly structured digital work. | 80% AI can do it |
| Review data obtained from interview for completeness and accuracy. Checking completeness and accuracy is routine for AI. | 72% AI can do it |
| Prepare reports to provide answers in response to specific problems. Drafting reports from structured data is well suited to AI. | 70% AI can do it |
| Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency. Scripted questions can be asked by voice or chat agents. | 68% AI can do it |
| Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments. Mix of digital admin work; in person payments stay human. | 58% AI helps |
| Perform patient services, such as answering the telephone or assisting patients with financial or medical questions. Chat and phone answers automate; sensitive cases need staff. | 55% AI helps |
| Assist individuals in filling out applications or questionnaires. AI can guide form filling, but staff must support individuals. | 55% AI helps |
| Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension. AI explains surveys clearly, though live rapport matters. | 55% AI helps |
| Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator. Split into two direct statements, stating field enumeration needs people on site. | 50% AI helps |
| Identify and report problems in obtaining valid data. AI can flag data gaps, but judging validity needs context. | 45% AI helps |
Show the other 6 tasks
| Task | AI exposure |
|---|---|
| Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation. Flagging conflicts is easy; probing sensitive answers needs people. | 45% AI helps |
| Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person. Split into two direct statements and removed the contrast. | 45% AI helps |
| Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options. Payer calls and negotiations still need a person. | 40% AI helps |
| Locate and list addresses and households. Desk address lookup automates; field canvassing needs presence. | 30% AI helps |
| Supervise or train other staff members. Coaching and supervising people is interpersonal and accountable. | 15% Needs a person |
| Meet with supervisor daily to submit completed assignments and discuss progress. Supervisor meetings and discussions are inherently human. | 15% Needs a person |
How interviewers compare
All occupations (923)
Office and administrative support (51)
Pay and outlook in the US
- Median pay
- $45,920 a year, May 2025
- People employed
- 148,060 in the US, May 2025
- Projected change in jobs
- -10.4% from 2024 to 2034
Skills to build
- Probe inconsistent interview answers with follow-up questions
- Verify patient benefits with insurance payers by phone
- Maintain staff and patient records in Oracle PeopleSoft
- Check interview data for accuracy in Microsoft Excel
- Train and supervise staff on interview protocols
- Work out payment and financing options with applicants in person
Safer roles nearby
5 related occupations with lower scores.
Questions about interviewers and AI
Will AI replace interviewers?
Partly. About 5 in 10 working hours go to tasks AI can already do, mostly coding and recording interview responses and reviewing data for completeness. Sensitive questioning, payer calls, and supervising staff stay with people, since those tasks need judgment and accountability.
Which interviewer tasks is AI taking over?
Coding and recording responses, with an exposure score of 80, and reviewing interview data for completeness, at 72, are the most exposed. This structured digital work fits scripted voice or chat agents and automated data checks, so less interviewer time goes to typing and checking forms.
Which interviewer tasks stay human?
Supervising and training staff, and daily meetings with supervisors, score 15 for exposure, the lowest in the job. Coaching people and discussing progress need a person. Probing inconsistent answers scores 45, so AI can flag conflicts while interviewers handle the follow-up questions.
How can interviewers stay valuable?
Learn Oracle PeopleSoft and MEDITECH for records, and take on payer calls that verify benefits. Lead follow-up questioning on inconsistent answers in Zoom or Microsoft Teams interviews. Train new staff, since supervision is the least exposed work in the job.
Related jobs
Next steps for interviewers
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